Refund Policy

At Evelyn Bags, we stand behind the quality of our products. That’s why we offer a 30-day money-back guarantee on all products.

1. Eligibility for Refunds

• All products are covered by our 30-day refund policy.

• Items must be returned within 30 days of delivery.

• Products should be in good condition and unused.

• Original packaging is not required, but items must be shipped back securely to avoid damage.

• Proof of purchase (order confirmation or receipt) is required.

2. Refund Process

• To request a refund, contact us at evelynsbags.info@gmail.com with your order details.

• Once we receive and inspect your return, you’ll be notified of approval.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

3. Exchanges

• We gladly replace products if they are defective or damaged.

• For exchanges, please email evelynsbags.info@gmail.com.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the product was defective or incorrect.

• We recommend using a trackable shipping method to ensure safe return delivery.